FAQ
Sorry, we don't have the facilities for pickups.
You sure can. All our orders are shipped via couriers using a track and trace service. E.g Australia Post, DHL, Fedex, TNT, ETC.. The tracking number will be added to your order and will be confirmed in an email. If you have placed an order and have not received it, please log into your account and check before contacting customer support.
Yes you will be prompted to add a billing address and shipping address at checkout.
Yes, we offer flat rate shipping for all items, meaning one fee no matter what quantity you purchase. Also, order over $50 Australia / $100 Rest of the world will be delivered free of charge.
Yes, this is not a problem.
Yes, however a signature is required on delivery. If you are not at home your order will be delivered to your nearest post office.
Standard Postage:
Vic metro/country - 2-3 day
NSW metro - 1 days
NSW country/ACT - 2 days
Qld metro - 2 days
Qld country - 4 to 5 days
SA metro - 2 days
SA country - 3 days
WA metro - 5 days
WA country - 6-7 days
Tas - 3 to 4 days
NT - 5-7 days
We use a highly secure gateway facility for Visa and Mastercard payments along with some of the highest encrypted security SSL.
We are able to provide a tax invoice upon request. Please send us an email so we can email you a copy of the tax invoice which includes our ABN and GST details.
If you would like to return a faulty item that you believe is a manufacture fault within the 12 month warranty period, or 24 months if an extended warranty was purchased, please see our returns page.
If you would like to return an item within that has not been opened or damaged, you may do so within 14 days from the purchase date.
Example of countries we offer free shipping and Min order value
|
Country |
Free Shipping Minimum (AUD) |
Estimated Shipping Time |
|
Australia |
$50 |
2-6 Business Days |
|
United States (Most locations) |
$100 |
3-10 Business Days |
|
Canada |
$100 |
3-10 Business Days |
|
Europe |
$100 |
3-10 Business Days |
|
Dubai |
$100 |
3-10 Business Days |